Booking Policy

Please read the Information below carefully before booking.

We are committed to offering a seamless and professional experience for every client. By booking with us, you agree to these terms and our commitment to providing exceptional service.
Thank you for choosing TheLocPod.

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Thank you for understanding and helping us maintain a seamless experience for everyone. If you have any questions, please don’t hesitate to contact us!

  • TERMS OF BOOKING - PAYMENT
  • DEPOSITS ARE £20 AND ARE NON REFUNDABLE UNLESS WE CANCEL
  • THE REST OF YOUR PAYMENT IS TO BE CASH ONLY BEFORE WE START THE SERVICE.
  • ALL CARD TRANSACTIONS INCUR A £5 FEE
  • NO SHOWS AFTER THE 20MIN WILL BE CHARGED £20. (UNLESS COMMUNICATED OTHERWISE)
  • TERMS OF BOOKING - TIME
  • PLEASE NOTE A 10MINS GRACE PERIOD IS ALLOWED FOR APPOINTMENTS
  • A FEE OF £15 WILL BE APPLIED AFTER 15MINS
  • A FEE OF £20 WILL BE APPLIED AFTER 20MINS
  • AFTER 20MINS UNFORTUNATELY YOUR APPOINTMENT WILL BE CANCELLED AND THE FULL CHARGE WILL BE APPLIED
  • TERMS OF BOOKING - YOUR HAIR
  • PLEASE MAKE SURE YOUR HAIR IS WASHED. DRIED AND WITH NO PRODUCTS
  • IF VOUR HAIR IS DIRTY VOU WILL BE TURNED DOWN AND ASKED TO RESCHEDULE. HOWEVER. IF THERE'S ENOUGH TIME YOU'RE ABLE TO ADD A WASH TO YOUR BOOKING.
  • TERMS OF BOOKING - DATES
  • SLOTS ARE RELEASED MONTHLY ON THE 20TH AT 8PM
  • DEPOSITS ARE REQUIRED TO SECURE YOUR APPOINTMENT & ARE DEDUCTED FROM YOUR FINAL COST.
  • TERMS OF BOOKING - EXTRA CHARGE
  • SLOTS AFTER 4PM ON WEEKDAYS INCURS AN EXTRA CHARGE OF £20
  • BANK HOLIDAYS INCURS AN EXTRA CHARGE OF £20
  • EMERGENCY SLOTS ARE AVAILABLE UPON REQUEST & AVAILABILITY AND INCURS AN EXTRA CHARGE OF £20

OUR RIGHTS

  • AT THE LOC POD LTD WE RESERVE THE RIGHT TO REFUSE SERVICE IF YOU ARE SHOWING IN APPROPRIATE BEHAVIOUR.
  • PICTURES AND VIDEOS WILL BE TAKEN OF ALL CLIENTS. IN THE CONSULTATION FORM YOUR ABLE TO TICK FOR CONSENT TO BE UPLOADED HOWEVER IF YOU DON'T WE WILL STILL TAKE VIDEOS AS PROOF OF ATTENDANCE. THIS DOESN'T HAVE TO BE POSTED.
  • IF YOU ARE SICK OR EXPERIENCING FLU LIKE SYMPTOMS FOR OUR SAFETY AND OTHER IN THE STUDIOS YOU WILL BE SENT BACK.
  • ENSURE ALL DETAILS EG EMAIL AND PHONE NUMBER ARE WRITTEN DOWN CORRECTLY. WE WILL NOT BE RESPONSIBLE IF YOU DO NOT RECEIVE THE CONFIRMATIONS SENT OUT TO YOU.
  • YOUR ALLOWED A MAXIMUM OF 24 HOURS TO OFFER TOUCH UPS TO YOUR HAIR. IF YOUR NOT HAPPY WITH THE OUTCOME. THIS WILL NOT BE TO REDO THE WHOLE HEAD UNLESS COMMUNICATED OTHERWISE.
  • INSTANCES WE GO OVER THE REQUIRED TIME OF THE APPOINTMENT THERE WILL BE ADDITIONAL HOURLY FEE WHICH WILL BE DISCUSSED ON THE DAY AS WE PLAN AHEAD.

ACCEPTING OUR TERMS AND CONDITIONS SIGNIFIES YOUR CONSENT TO JOINING OUR MAILING LIST AND RECEIVING PROMOTIONAL OFFERS.

IF YOU HAVE ANY FURTHER ENQUIRES OR ARE
UNSURE OF WHAT TO DO PLEASE EMAIL CUSTOMERSERVICE@THELOPOD.COM 
OR CALL US ON 07721362709

thank you for booking.

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