Frequently Asked Questions (FAQs) | The Loc Pod - Loctician in Hackney Wick
Welcome to our FAQ section. Here you’ll find helpful answers to the most common questions we receive about our loc services, salon experience, and how to get started with us.
SERVICES & BOOKINGS
What services does The Loc Pod offer in Hackney Wick?
We offer a wide range of specialist loc services including:
Starter Locs (Coil and Two-Strand)
Loc Retwists and Maintenance
Instant Locs
Loc Extensions
Interlocking
Loc removal
Microlocs and Sisterlocs
Loctician Training Masterclasses
You can explore all services on our Services page.
How do I book an appointment at The Loc Pod?
You can book directly through our website’s booking system [LINK TO BOOKING POP-UP] or by calling us at 020 4572 2212. For new clients, we recommend booking a consultation first to assess your hair and goals.
Do you offer consultations before starting loc services?
Yes, we offer one-to-one consultations to assess your hair type, style goals, and recommend the best service for you. Consultations are especially important for Instant Locs, Extensions, and Sisterlocs.
How much do loc services cost at The Loc Pod?
Prices vary based on the service, hair length, and time required. For example:
Retwists: from £75
Starter Locs: from £110
Instant Locs: from £225
We provide a full price list at the consultation.
What’s included in the aftercare at The Loc Pod?
Every service includes aftercare guidance. We also offer:
Custom aftercare kits
Moisturising sprays and scalp oils
A printed Loc Maintenance Magazine tailored to your hair journey
LOCATION & ACCESS
Where is The Loc Pod located?
We are located at:
Unit E201, Tradestars, 415 Wick Lane, Bow, London, E3 2JG
Are you near Hackney Wick station?
Yes. We are a short walk from Hackney Wick Overground station and a half an hour walk to Stratford station, making us easily accessible from across East London. Check here for your nearest transport routes.
Is there parking available at your salon?
Yes, there is a paid parking area available near the studio for clients.
How do I find your salon?
You can find us inside the Tradestars complex on Wick Lane. Visit our Instagram for a video guide on how to find us.
TIMINGS & AVAILABILITY
Our typical hours are:
- Monday to Friday: 10am-8pm
- Saturdays: 10am-6pm
- Sundays: Closed
Please check our booking page for real-time availability.
How long does a loc appointment take?
This depends on the service:
- Retwists: 1.5 to 3 hours
- Instant Locs: 4 to 8 hours (varies)
- Extensions: 4 to 10 hours, depending on volume
- Starter Locs: Around 3 hours
We always discuss timing at the consultation.
ABOUT US
Who is behind The Loc Pod?
The salon is led by Anita Ajudua, an experienced loctician and natural hair care expert. Anita and her team are known for precision, natural products, and a supportive client experience.
What makes The Loc Pod different from other locticians in London?
We use 100% natural, handmade products made in-house.
We provide personalised aftercare and educational materials.
We welcome 20-50 new clients every month.
Our salon experience is inclusive, calm, and client-focused.
Do you offer training for aspiring locticians?
Yes. Our 1-on-1 Loctician Masterclass in London is a 3-day training that includes:
Free Instant Locs training
1 year of mentorship
Hands-on practice and theory
PRODUCTS & AFTERCARE
Are your products suitable for sensitive scalps?
Absolutely. All our products are free from sulphates, parabens, and artificial additives. We offer:
Dandruff treatments
Psoriasis-friendly shampoos
Hydrating scalp oils and sprays
Can I buy your haircare products online?
Yes, you can shop the full LP Collection on our Shop page. Products include:
Growth Oils
Moisturising Sprays
Aftercare Kits
Scalp Treatments
Loc Maintenance Magazine
SERVICE MAINTENANCE
How often should I get a loc retwist?
We recommend a retwist every 6-8 weeks, depending on your hair texture and growth pattern.
How often should I come in for interlocking?
Interlocking typically lasts 8-12 weeks between appointments. It’s ideal for active lifestyles and fine or soft hair textures.
How soon can I wash my hair after a service?
We suggest waiting at least one week before washing your hair post-service to allow styles or installs to set.
PAYMENTS & POLICIES
What payment methods do you accept?
We accept both cash and card payments.
Do you require a deposit for appointments?
Yes, a deposit will be required to secure all bookings.
What is your cancellation policy?
We do not offer refunds for client cancellations. Clients may reschedule once within the same week, unless otherwise discussed prior. However, if a cancellation occurs on our end, a refund will be issued accordingly.
SAFETY & TRUST
Are your stylists trained and experienced?
Yes. Our East London locticians are professionally trained, experienced, and continue ongoing education in advanced techniques and product knowledge.
Is The Loc Pod insured and licensed?
Yes, we are fully insured.
LOC EDUCATION & TIPS
What’s the difference between Instant Locs and Starter Locs?
Starter Locs begin with two-strand twists or coils and require time to mature.
Instant Locs are created using a crochet technique that gives the look of matured locs in a single session.
What are the best tips for maintaining my locs between visits?
Use a silk or satin bonnet at night
Avoid overwashing – aim for every 2-3 weeks
Keep your scalp moisturised
Avoid heavy, greasy products
Follow your aftercare plan
Still Have Questions?
We’re happy to help. Contact us via: