Booking Policy

Please read the Information below carefully before booking.

Welcome to The Loc Pod — where Your Locs are Our Luxury, culture is honoured, and excellence is a standard. Booking with us means you value not just a service, but an experience deeply rooted in tradition, identity, and self-care. Please read our policy carefully, so we can honour your time, your journey, and the community we are building together.
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Our Client Promise At The Loc Pod, locs are more than a style , they're your crown, your roots, your story. 
We keep it real with expert techniques, natural products, & a vibe that feels like home. Every appointment is personal, relaxed, and made just for you.

  • TERMS OF BOOKING - PAYMENTs
  • The Loc Pod is a VAT-registered business. All prices shown include VAT at the standard UK rate of 20% unless otherwise stated.
  • A £20 non-refundable deposit is required to secure your appointment.
  • Consultation fees (virtual or face-to-face) are deducted from your final booking total.
  • Appointments over £350 require a £150 deposit.
  • Remaining balances must be paid in cash before your service begins.
  • Time Management
  • 10-minute grace period is provided.
  • A FEE OF £15 WILL BE APPLIED AFTER 10 MINS
  • A FEE OF £20 WILL BE APPLIED AFTER 15 MINS
  • After 20 minutes, your appointment will be cancelled and a £20 no-show fee will be charged.
  • Arrival Expectations - YOUR HAIR
  • Please arrive with clean, dry, and product-free hair.
  • If your hair isn’t prepared, we may reschedule your appointment or offer an add-on wash service, subject to availability and an additional fee. Wash services are available as a separate service and can also be booked in advance for a seamless experience.
  • Extra Charges
  • Sunday, Bank Holiday, emergency, and same-day bookings have a £20 surcharge.
  • Cancellations & Reschedules
  • 48 hours' notice is required to cancel or reschedule.
  • Deposits are non-refundable but can be transferred to a future appointment if sufficient notice is given.
  • Less than 48 hours' notice results in forfeiture of your deposit.
  • Clients may reschedule once within the same week using their original deposit, provided it’s communicated and approved by a team member. Any additional reschedules will require a new deposit, and missed communication will result in forfeiture of the original deposit.
  • Sunday, Bank Holiday, emergency, and same-day bookings have a £20 surcharge.
  • BANK HOLIDAYS INCURS AN EXTRA CHARGE OF £20
  • EMERGENCY SLOTS & SAME DAY BOOKINGS ARE AVAILABLE UPON REQUEST & AVAILABILITY AND INCURS AN EXTRA CHARGE OF £20
  • Touch-ups & Adjustments
  • Minor touch-ups must be requested within 24 hours of your appointment.
  • Full reworks or refunds are not offered unless otherwise agreed.

Aftercare Is Key. We want your locs to thrive! During your service, and after its completion, you are encouraged to ask your loctician for custom aftercare advice tailored to your hair's needs. Because the journey doesn’t end when you leave our chair.

  • Photography & Privacy
  • Proof-of-attendance photos are captured for records.
  • Images will only be posted with your verbal or written consent.
  • Your personal information is protected and never shared without permission.
  • Health & Safety First
  • We follow strict hygiene and sanitization protocols.
  • If you are feeling unwell (cold, flu, COVID symptoms), please reschedule your appointment.
  • Sunday, Bank Holiday, emergency, and same-day bookings have a £20 surcharge.
  • BANK HOLIDAYS INCURS AN EXTRA CHARGE OF £20
  • EMERGENCY SLOTS & SAME DAY BOOKINGS ARE AVAILABLE UPON REQUEST & AVAILABILITY AND INCURS AN EXTRA CHARGE OF £20

Free Repair Policy

At The Loc Pod, we offer free repairs on specific services within a set time frame to ensure you’re supported, while also encouraging proper upkeep and care between visits.

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  • Single Loc Repairs
  • If you’ve had a single loc repair done with us, you’re eligible for one free re-repair of that same loc within 1 month of your original appointment.
  • After 1 month, any further repairs will be charged at the standard rate, as it will be considered part of routine maintenance and upkeep.
  • Loc Extensions & Reattachments
  • Free repairs and reattachments for loc extensions are valid for up to 6 months after the initial service.
  • After 6 months, all repairs will be assessed and priced based on the condition of the locs and how they’ve been maintained between appointments.
  • This free cover applies to 1–5 locs only. If more than 5 locs require reattachment, it will be treated as general upkeep, and extra costs will apply.
  • Important Notes
  • Repairs caused by poor maintenance, product misuse, or neglect will not be covered under our free repair policy.
  • We strongly encourage regular maintenance appointments to help preserve your locs and reduce long-term repair needs.

Our House Rules

  • We reserve the right to refuse service for inappropriate behaviour.
  • If you experience flu-like symptoms, we reserve the right to decline service for health and safety.
  • Please double-check that your email and phone number are entered CORRECTLY. The Loc Pod is not responsible for missed confirmations details or communications.
  • YOu’re ALLOWED A MAXIMUM OF 24 HOURS TO OFFER TOUCH UPS TO YOUR HAIR. IF YOU’re NOT HAPPY WITH THE OUTCOME. THIS WILL NOT BE TO REDO THE WHOLE HEAD UNLESS COMMUNICATED OTHERWISE.
  • INSTANCES WE GO OVER THE REQUIRED TIME OF THE APPOINTMENT THERE WILL BE ADDITIONAL HOURLY FEE WHICH WILL BE DISCUSSED ON THE DAy.

ACCEPTING OUR TERMS AND CONDITIONS SIGNIFIES YOUR CONSENT TO JOINING OUR MAILING LIST AND RECEIVING PROMOTIONAL OFFERS.

IF YOU HAVE ANY FURTHER ENQUIRES OR ARE
UNSURE OF WHAT TO DO PLEASE EMAIL CUSTOMERSERVICE@THELOCPOD.COM 
OR CALL US ON 02045722212

Free Repair Policy

BY PROCEEDING WITH YOUR BOOKING, YOU ACKNOWLEDGE AND ACCEPT BOTH THE LOC POD’S GENERAL BOOKING POLICIES AND THIS LOCATION-SPECIFIC ADDENDUM.

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